Before the validity period begins, you can change the vehicle licence plate free of charge in your customer account under "My products".

After the start of the validity period, the vehicle licence plate can be changed for digital annual vignettes, multi-trip cards and the digital section toll FLEX service in the following cases:

• Change of residence
• Total loss
• Theft/loss
• License plate number illegible
• District consolidation/separation
• Initiated by the authorities
• Correction
• Registration or deregistration of a personalised license plate
• Change to purely electric vehicle or hydrogen fuel cell powered vehicle
• Without giving reasons (one-off)

Please note: in the course of the re-registration, the holder of the registration certificate may not change.

An expense reimbursement of 18 euros is payable for each change. In the event of district consolidation/separation, loss, theft, total loss, damaged licence plate or change to purely electric vehicle or hydrogen fuel cell powered vehicle, you will be reimbursed the expense reimbursement of 18 euros if the examination is positive.

The licence plate change is initially only provisional. Only once you have received confirmation from us by e-mail has the vehicle licence plate number change been finally accepted.

Please note: The FLEX service will be transferred to the new licence plate number if the test is negative and no trips have been accumulated. Annual vignettes or multi-trip cards will be reset to the old licence plate number.

• Open the ASFINAG Toll Shop and click "Log in".
• Click "Create ASFINAG account":
• Select the account type and follow the corresponding instructions.
• Enter your e-mail address, assign a password and click "Create account".
• You will then receive an e-mail to the e-mail address you have entered, asking you to confirm it.

You can find out how to assign your toll products to your account in step 2.

You can subsequently assign the following products to your customer account:

• Digital vignettes and digital section toll products that you have purchased at a point of sale, toll station, vending machine or Toll Shop without logging into your customer account
• Section toll multi-trip cards that you purchased at a toll station

To assign a product to your account:

• "Create new account" or click "Log in".
• Click "Services" and "Assign products".
• Enter the product ID of your order (see order confirmation) and click "Assign product".

Please note that toll stickers cannot be allocated to your customer account.

You can find out how to make a change to a registration number in step 3.

Please note that after the start of validity, you can only change the license plate number on digital annual vignettes or digital section toll multi-trip cards.

• "Create new ASFINAG account" or click "Log in".
• Click "My account" and then on "My products".
• Select the product to be modified.
• Click "Change licence plate number".
• Select a reason for the change
• Enter your new vehicle license plate number
• If multiple products were found for your license plate number, please select all products for which you want to change the license plate number.
• Upload the files required by the ASFINAG Service Center for verification.
• Add a note to the files/documents

Depending on the reason for the change, you will need:

• Copy of registration certificate (old/new)
• Deregistration confirmation
• Official confirmation (e.g. theft or loss report, license plate change, expiry of personalised license plates)
• Verification documents (e.g. total loss, scrapping)
  
  
• Select a payment method to which the expense reimbursement should be credited
• Finally, check the change overview
• Confirm the terms of use then click "Place binding order"
• You will then receive your change of license plate number and your updated order confirmation by e-mail.

Note: In the ASFINAG app, changes to the license plate number can only be made before it becomes valid. Changes to the licence plate number during the validity period are only possible here in the Toll Shop.